Contact Royal Planet Casino Support
Contact support
For help with our Royal Planet Casino website at royalplanetcasinouk.co.uk, email [email protected]. Use a subject line that identifies your question, such as account access, a payment query or a technical problem.
Describe what happened and what you need help with. Do not send your password, security codes or complete payment-card number. Before sending identity documents, ask support to confirm the appropriate verification process.
What to include
A short, specific message makes the issue easier to understand. Include the details relevant to your enquiry:
| Enquiry | Useful details |
|---|---|
| Account access | The error message and the step at which you cannot continue. Never include your password. |
| Deposit or withdrawal | The amount, currency, transaction date and reference, if available. |
| Bonus question | The promotion name and the condition you need explained. |
| Technical problem | The affected page or game, your device and browser, and a screenshot with private information hidden. |
| Complaint | What happened, when it occurred, any relevant references and the outcome you are requesting. |
Keep a copy of your message and any supporting records. For an existing enquiry, include the earlier correspondence so the context remains clear.
Casino complaints
Our terms require written complaints, including technical disputes, within five days after the event. We reserve the option to decline complaints received later.
Exceptional circumstances, such as incapacity or being unavailable, are considered individually under those terms. We still reserve the right to apply the five-day deadline. Explain any reason for a delay when submitting your complaint; an exception is not guaranteed.
Read the terms and conditions for the account and payment rules relevant to your enquiry.
Gambling limits and account closure
Our responsible gambling policy allows written requests for deposit limits. It also provides for a break lasting up to six weeks, a request for full account closure and self-exclusion.
State clearly which option you are requesting. A temporary break, account closure and self-exclusion are distinct requests. Sending a message does not itself confirm that an account restriction has taken effect.
If you believe a minor has registered an account, report the concern promptly. For more detail on the available measures, read our responsible gambling page at royalplanetcasinouk.co.uk.