Royal Planet Casino Terms and Conditions
Using our website
At royalplanetcasinouk.co.uk, we set out the Royal Planet Casino conditions you need to consider before opening an account, accepting a promotion or playing. Read the applicable account and offer terms before committing funds. Registration and play, including play with demonstration credits, constitute acceptance of our agreement.
Our terms identify English as the authoritative language. Translations are provided for convenience. Our agreement specifies Curaçao law; this does not establish permission to gamble in your country.
Eligibility and account access
You must meet the applicable legal gambling age and be in a jurisdiction where the service can lawfully be offered. Our published age provisions are inconsistent. Confirm the applicable age requirement with support before registering or depositing; do not assume that meeting your local minimum alone establishes eligibility.
The geographical restrictions say registration may be unavailable to residents of Curaçao, the Netherlands and other countries within the Kingdom of the Netherlands, the United States, the United States Minor Outlying Islands, countries under UN sanctions and countries on the FATF blacklist. Access to a website is not confirmation that you may play there.
Our account rules include these requirements:
- Supply accurate registration details and keep your login credentials secure.
- Only the registered account holder may use the account. Accounts cannot be transferred.
- Multiple accounts are prohibited across a player, household, device or IP address, including affiliated sister casinos under the same management.
- Use payment accounts and cards bearing the same first and last names as your casino account. A mismatch can lead to withdrawal cancellation and account closure.
- Do not use automated playing systems, exploit software faults, collude with others or attempt unauthorised access.
Breaches can result in termination, loss of balances or winnings, and exclusion from promotions or services. Our terms also classify public complaints or criticism, and certain payment disputes or chargebacks, as violations. These are provisions stated by us, not a promise that every provision is enforceable in every jurisdiction.
Deposits and verification
Use the payment options offered in the cashier. Identity checks may be required before a deposit or withdrawal is approved. Requested evidence can include identification, address documents and payment verification.
A deposit normally needs to be wagered once before withdrawal approval. Promotional deposits carry the wagering rules of the particular offer. Depositing on top of free-chip funds does not convert those earlier funds into unrestricted cash.
Credit-card deposit processing may carry a charge of 3%–6.5% under our terms. Payment information elsewhere states a 3% deposit fee, so confirm the applicable charge before paying. Taxes and other payment costs are the player's responsibility under our agreement.
Bonus conditions
Bonus funds are for play and are removed when a withdrawal is processed; completing wagering does not make the bonus itself withdrawable. Unless an offer expressly says otherwise, its wagering requirement must be completed before requesting payment.
Check the offer's permitted games, expiry, wagering and cashout limits. If you do not want a credited bonus, ask support to remove it before placing any wager. Once you have played with it, the stated requirement must be completed or the balance played down to zero.
| Bonus category | Conditions in our terms |
|---|---|
| Standard cashback | Wager the cashback once; cashout is capped at ten times the cashback. The cashback itself may be removed from a pending payout. |
| Tournament, raffle or special-promotion cashback | Wager once; cashout is capped at twice the cashback. Cashback may be deducted from a pending payout. |
| Deposit bonus of 200% or greater | Cashout is capped at ten times the qualifying deposit. |
| Free chips and other non-deposit bonuses | Normally 20–60 times wagering unless specified otherwise, with a maximum cashout of 50 credits: 50 in USD, EUR, GBP or AUD, or 500 ZAR. Excess funds are cleared. |
The terms classify bonuses from 200% and cashback insurance from 75% as special promotions. A separate special-bonus definition uses 200% for bonuses and 100% for cashback. A pending withdrawal or a balance above 100 USD, EUR or GBP excludes players from the listed tournament, raffle, cashback and other special promotions.
Free-bonus withdrawals have additional restrictions. Ordinarily, only one such withdrawal is allowed during a player's gaming lifetime unless our casino manager approves another. For someone who has never deposited, eligibility is also limited to the first three free bonuses within the first 30 days after registration. These provisions do not promise three withdrawals.
Before a first free-chip cashout, a non-depositor must make a successful deposit of at least 15 USD, EUR, GBP or AUD, or 150 ZAR. That deposit cannot be included in the payout. Previous depositors must have deposited within the preceding 30 days; that qualifying deposit likewise cannot be added to a pending cashout.
Withdrawal limits and timing
Complete outstanding wagering and provide the requested verification. Failure to supply the required documents within 30 days after requesting withdrawal results in cancellation. Approval can take up to 18 working days after successful authorisation, with fraud-department approval also required.
| Item | Stated withdrawal condition |
|---|---|
| Minimum request | 50 in EUR, USD, GBP or AUD; 500 ZAR. |
| Limit per request | 1,500 credits, including progressive-jackpot requests. Remaining funds stay in the account; another request can follow approval of the first. |
| Monthly limit | 10,000 credits unless otherwise stated. Larger amounts are paid in instalments. Progressive jackpots are exempt from this monthly threshold. |
| Deposits of 249 or less | For deposits in USD, EUR, GBP or AUD, the session cashout limit is ten times the deposit. Other currencies are pegged to USD. Excess funds are cleared when the limit is applied. |
| Transfer costs | The terms specify 10–40 USD, EUR or GBP, depending on location and processor. Other payment guidance differs, so confirm the charge for your method. |
Credits are described as approximately one unit of EUR, GBP, USD or AUD, or ten ZAR. The limits above do not override bonus-specific caps. We may remove non-withdrawable bonus funds and balances above the applicable cashout ceiling.
Refund requests
The refund policy requires a request within 24 hours after the original deposit and completed, approved compliance checks. Supporting evidence depends on the issue:
- For a game malfunction, provide a screenshot.
- For credits you could not use, the balance must remain unplayed.
- For an incorrect charge, provide a statement showing it.
Refund-processing charges are 55.00 for a paper cheque, 20.00 for a SEPA wire and 75.00 for a SWIFT wire, expressed in the customer's currency. Bank or card posting can take additional time.
Crypto deposits below $25 are excluded from refunds under the policy because of transaction costs. Instead, the amount is added as account credits and treated as a deposit subject to the normal deposit terms.
Inactivity and account closure
Our terms permit forfeiture of the balance after 120 days without logging in, or after 120 days without a bet. Later withdrawal requests may be considered individually, but we retain our stated right to apply that rule.
The terms also state that balances remaining when an account closes, including pending withdrawals, cannot be withdrawn. Review any outstanding balance and contact support before requesting closure.
Complaints and technical problems
Submit a complaint in writing within five days of the event. We may decline later complaints, although exceptional circumstances such as incapacity or unavailability can receive individual consideration without removing the stated deadline.
Include a screenshot when reporting a technical fault. For disputed game outcomes, our terms use the game-server record to determine the result. Technical failures may cause affected bets to be voided.
For support with our website at royalplanetcasinouk.co.uk, email [email protected]. Do not include passwords or full payment-card details in an initial message.